BMAI warranty

Warranty Policy for BMAI Shoes and Apparel

  1. Return and Exchange Policy

7-Day No-Questions-Asked Return Policy:

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your BMAI product, you have 7 days from the second day of receiving the goods to return it, no questions asked. However, the goods must be kept in their original packaging.

14-Day Exchange Policy:

If you need to exchange your BMAI product for a different size or color, we offer a 14-day exchange policy starting from the second day of receiving the goods.

 Requesting an Exchange

You can request an exchange if:

  • The item or size delivered is incorrect.
  • The purchased size doesn't fit.
  • Items are missing from your order.
  • You received damaged or defective items.

How to Exchange:

  • By Mail: Postage for returns is borne by the customer.
  • In-Store: Visit our PANGU SDN BHD retail store for convenient exchanges.

Refund Conditions

To qualify for a refund:
  • Goods must be returned for inspection (shoes tags must remain intact, provide invoice, and return the shoe box).
  • Refund process begins after inspection, which takes approximately 3 days before communication with the customer.

2. Order Cancellation and Support

Cancellation Policy: You can cancel an order if payment is incomplete or unsuccessful. Orders in the shipping process or already shipped cannot be canceled.

Still Have Questions? We’re here to help! If you have any queries not addressed in our FAQs, reach out to us via:
  • PANGU Website: WhatsApp or visit our website +6013-490 9214(WhatsApp Text only)
  • Lazada Purchases: Refer to Lazada Online Chat.
  • TikTok Purchases: Refer to TikTok Online Chat.
For assistance with wrong items, lost parcels, size exchanges, or product defects, please contact our customer service team.

3. Exchange Policy

  • Exchange for the same product (same SKU) is allowed, subject to stock availability; strictly no return or refund upon purchase.
  • All postage costs are to be borne by the customer. Alternatively, exchange your purchase at our retail store with the original receipt.
  • Returned goods must be in good condition, with original packaging intact. Any used or damaged products will not be eligible for exchange or return.
  • PANGU Sdn Bhd is not liable for lost shipments during return transit.
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