COROS Malaysia Repair Service
View the details of our repair and exchange services.
We’re here to keep you moving. COROS repairs and exchanges are designed to be fast, hassle-free, and sustainable—so you never have to train without a device for long. Simply send us your device, choose your refurbished replacement, and we’ll take care of the rest. Plus, every returned device is refurbished to “like new” condition, meaning we're keeping more COROS products in circulation and reducing waste. We believe endurance isn’t just for athletes—it’s for our products too.
Eligible Devices
The COROS Repair Service is available for the following devices:
If you experience any of the issues listed below, please contact our Customer Service at +6013-490 9214 (whatsapp only)
Device Issues
Display – White Spot: Visible white spot(s) on the screen.
Display – Detached: Screen separating from the device housing.
Display – Cracked: Physical cracks on the screen surface.
Display – Flickering: Intermittent brightness or unstable image.
Boot Failure: Device stuck on COROS logo during startup.
Backlight Failure: Screen illumination not functioning.
Touchscreen Failure: Touch input unresponsive or inaccurate.
Charging Failure: Device does not charge when connected to power.
Button/Dial Malfunction: Buttons or crown dial unresponsive or jammed.
Power Retention Failure: Device shuts down immediately after being unplugged.
QR Code Error: Invalid or unreadable QR code displayed.
Heart Rate Sensor Failure: Heart rate readings unavailable or inaccurate.
Vibration/Tone Failure: Haptic feedback or sound alerts not functioning.
HRM Pairing Failure: Unable to pair with heart rate monitor accessory.
Unexpected Restart: Device restarts automatically without user input
Band Issues
Broken Buckle: Buckle damaged or detached.
Torn Strap: Band material ripped or split.
Damaged Band Loops: Strap loops broken, loose, or missing.
For issues not listed, please submit a case via the COROS App by following the steps outlined below.
1. Submit a case in the COROS App
Profile → Customer Support → Contact Support → select your device → choose a topic → describe the issue (attach photos/videos if possible) → Submit.
2. Global review & email follow-up
The COROS Global team reviews your case and will contact you by email. They may request additional details or supporting documents.
3. Handover to Malaysia
Once verified, your case is forwarded to the Malaysia team for next steps.
4. Eligibility check
We confirm your warranty status and assess the issue.
add in repair fee
5. Outcome & options
In-warranty: Repair/replacement according to policy (no fee).
Out-of-warranty: Choose one of the following:
Option 1: 20% off a new COROS watch (comes with 2-year warranty).
Option 2: Repair Fees - receive refurbished replacement with 90-day warranty or under warranty which ever higher Device must be shipped back; we’ll provide instructions. Fees are confirmed after diagnosis.
6. Confirmation & completion
Our Customer Service team will contact you to confirm your choice, payment (if any), and collection/return arrangements. Your case will be closed once the service is completed.
Repair Fees
Screen repairs include cracks, scratches and backlight issues.
My device is not on this list
Please reach out to COROS Support directly if you do not find your device on this list so we can help.
