Warranty Policy for PANGU Bone Conduction Headphones Model: PG01 & PG02

Thank you for choosing our Bone Conduction Headphones. We stand behind the quality of our products and offer a 1-year limited warranty to ensure your satisfaction. Please read the following warranty policy carefully:

  1. Coverage:
  • This warranty covers any defects in materials or workmanship under normal use during the warranty period.
  • The warranty is applicable only to the original purchaser and is non-transferable.

2. Warranty Period:

  • The warranty period for the PG01 and PG02 bone conduction headphones is 1 year from the date of purchase. (Confirm by receipt / invoice)

3. What is Covered:

  • Manufacturing defects in materials and workmanship.
  • Failures due to normal wear and tear under normal use conditions.

4. What is Not Covered:

  • Damage caused by misuse, abuse, accidents, or improper handling.
  • Damage resulting from modifications or repairs performed by unauthorized personnel.
  • Damage caused by exposure to liquids, extreme temperatures, or excessive humidity
  • Cosmetic damage that does not affect the functionality of the product.

5. Warranty Claim Process:

  • To initiate a warranty claim, please contact our customer service team at +6013-490 9214(WhatsApp Text only) with proof of purchase.
  • Our customer service team will assess the issue and provide instructions for returning the product, if necessary.
  • If the product is determined to be defective under the terms of this warranty, we will repair or replace it at our discretion.

6. Exclusions and Limitations:

  • Our liability under this warranty is limited to the one to one replacement of the defective product.
  • We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

7. Warranty Service:

  • All warrant replacements will be performed at our HQ:
B-1-13A, Plaza Arkadia
No. 3, Jalan Intisari Perdana,
Desa Park City,
52200 Kuala Lumpur
  • Shipping costs associated with returning the product for warranty service are the responsibility of the customer.

By using our bone conduction headphones, you agree to abide by the terms and conditions of this warranty policy. If you have any questions or concerns regarding this policy, please contact our customer service team for assistance. Thank you for your understanding and cooperation.

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